Privacy Policy
Last Updated: October 30, 2025
We explain how TheInnerlabs collects, uses, and safeguards your personal data across our services.
1. Introduction
TheInnerlabs (“Company”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (GDPR).
By using our Service, you consent to the practices described herein.
2. Information We Collect
We collect the following categories of information:
(a) Information You Provide
Name, email address, and other account registration details.
Payment and billing information (processed by secure third-party payment processors).
(b) Automatically Collected Information
Server logs, device and browser information.
Website analytics and performance metrics from your connected properties.
Usage data and technical diagnostics related to the Service.
(c) Data from Integrated Platforms
When you connect third-party tools (e.g., Google Analytics), we may access aggregated analytics or related metrics as authorized by you.
3. Use of Information
We use collected information to:
- Provide, operate, and improve the Service;
- Personalize user experience and provide optimization insights;
- Process payments and manage subscriptions;
- Communicate updates, offers, or policy changes;
- Ensure compliance with applicable laws and enforce our Terms.
4. Lawful Basis for Processing (GDPR)
We process personal data based on one or more of the following lawful bases:
- Your consent;
- Performance of a contract with you;
- Compliance with legal obligations; or
- Legitimate interests pursued by TheInnerlabs, provided they do not override your fundamental rights.
5. Sharing and Disclosure
We do not sell or rent your personal data. We may share information only with:
- Service providers (e.g., Google Cloud Platform, analytics or payment processors) under confidentiality obligations;
- Regulatory authorities when required by law;
- Successors or affiliates in case of merger, acquisition, or restructuring.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon termination or deletion of an account, data may be retained for a limited period for audit, compliance, or backup purposes.
7. Data Security
We use commercially reasonable technical and organizational measures (including encryption, access control, and monitoring) to protect personal data against loss, misuse, unauthorized access, or disclosure.
8. International Data Transfers
Data may be processed or stored on servers located in jurisdictions outside India. In such cases, we ensure appropriate data protection measures consistent with applicable law and contractual safeguards.
9. Your Rights
Depending on applicable law, you may have rights to:
- Access, correct, or delete your personal data;
- Withdraw consent at any time;
- Object to or restrict processing; and
- Lodge a complaint with a data protection authority.
Requests may be sent to yohann@theinnerlabs.com. We will verify and respond within reasonable timeframes as required under the DPDP Act or GDPR.
10. Children’s Privacy
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.
11. Policy Updates
We may update this Privacy Policy periodically. Any material changes will be communicated via email or prominent notice on our website. The “Last Updated” date indicates the latest revision.
12. Contact Us
For privacy-related questions or concerns, please contact:
Email: yohann@theinnerlabs.com
Company: TheInnerlabs
Address: Bengaluru, India